Upon placing your order, you will receive a confirmation email. Aside from this confirmation email, you will also receive the tracking details for your order once it has been picked, packed, and shipped. Alternatively, if you are having issues viewing your tracking details, you can always reach out to one of our customer care team members at email@example.com, or via our online chatbot.
Here at ALLURE, we aim to get your orders picked, packed, and shipped as soon as possible. Therefore if there are any changes or cancellations that you need to make to your order, please email our customer care team at firstname.lastname@example.org so that we can assist you.
Unfortunately, order cannot be placed over the phone at any of our ALLURE Boutiques due to the limited quantities we receive in each style, which is why our styles are exclusive. However, you can contact any of the ALLURE Boutiques to place an item of choice on hold. We hold items until closing.
If you need some help picking the right pieces for a wardrobe refresh, or for an upcoming event, simply reach out to either our customer care team at email@example.com, or you can call any of our ALLURE Boutiques and book in a styling session. When booking in a styling session, we will ask for your First Name, Last Name, Email Address, and Contact Number. We will then book in a date and time for you to come in and be styled by one of our lovely staff members.
If the item you are after is out of stock, you can sign up to be notified when the product comes back in-stock by entering your email address in the notify me box, this box can be found on the product text alongside any item that is currently out of stock. You can also add the item to your wish list to be notified.
For online full-priced purchases, returns need to be made within 30 days from the date of delivery, for a refund, credit note, or exchange. You can lodge your return by submitting a return form via our online website.
Online purchases may be returned in-store at any ALLURE boutique, subject to adherence to the following terms.
Online Return Terms & Conditions:
You are eligible to return any in-store purchases at any ALLURE boutique (if eligible by the terms outlined below).
For in-store full-priced purchases, returns need to be made within 7 days, and can be either exchanged or returned for a credit note, no refund will be provided.
In-store Return Terms & Conditions:
Yes, you can bring any online order to your nearest ALLURE Boutique for a return.
However, before coming in-store please ensure that the item you are returning meets our Returns Policy, with the tags still attached.
If returning an online order, you will receive an email notification once your return is processed. This will occur within 5 business days of receiving your return. Alternatively, if you return any items in-store you can exchange or receive a store credit on that same day, given the item that you are returning meets our Returns Policy. However, sometimes items such as accessories, handbags, and clothes may have a manufacturing fault, therefore in some cases items that are being returned will need to be sent to our Head Office team for further assessment before we can complete a return or exchange for you.
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