Returns and Refund Policy

Online Purchases

You are eligible to return any online purchases in-store at any ALLURE boutique or via post (if eligible by the terms outlined below).

For online full-priced purchases, returns need to be made within 30 days from the date of delivery, for a refund, credit note, or exchange. You can lodge your return by submitting a return form here (link ‘here’ to submit a return page).

Online purchases may be returned in-store at any ALLURE boutique, subject to adherence to the following terms.

Online Return Terms & Conditions:

1. You are eligible to return any full-priced items purchased online for a refund, exchange, or credit note.
2. All Sale items are final sales no refunds are possible unless the goods are faulty. Online sale items can only be returned for an exchange or credit note.
3. All returns will need a proof of purchase.
4. Items must be in original condition (including tags) and must not have been worn, altered, or washed.
5. If you wish to return an item, ALLURE will not refund any costs associated with returning your purchases via post, nor any international prepaid duties and taxes paid at the time of checkout for Delivered Duties Paid (DDP) orders or duties at the time of customs entry for Delivered Duties Unpaid (DDU) orders. It is advised that you contact your local customs office to obtain a tax refund.

For the online returns process, please follow the steps below.

In-store Purchases

You are eligible to return any in-store purchases at any ALLURE boutique (if eligible by the terms outlined below).

For in-store full-priced purchases, returns need to be made within 7 days, and can be either exchanged or returned for a credit note, no refund will be provided.

Online Return Terms & Conditions:

1. You are eligible to return any full-priced items purchased in-store for a exchange, or credit note.
2. All Sale items are final sales no refunds are possible unless the goods are faulty. In-store sale items can only be returned for an exchange or credit note.
3. All returns will need a proof of purchase.
4. Items must be in original condition (including tags) and must not have been worn, altered, or washed.

For the in-store returns process, please follow the steps below.

Faulty Items

We apologise for any inconvenience caused by receiving or purchasing a faulty item. Please contact our Customer Care team at info@allureaccessories.com.au to notify us of any faults and we will work with you to resolve this issue as soon as possible.

Exceptions:

Sale Items:

ALLURE does not accept returns for a refund on any sale items unless deemed faulty. ALLURE will only provide an exchange or credit note for sale items.

Handbags:

All handbags and leather goods returned to ALLURE for a refund due to any faults, need to be assessed before we can provide a refund. If the product has a manufacturing fault, ALLURE reserves the right to exchange, replace, repair, or issue a credit note, before providing a refund.

Jewellery and Headwear:

Due to hygiene reasons, no jewellery or headwear can be returned for an exchange or full refund for change of mind purchases. All sales are final (unless faulty).