All orders are shipped via Australia Post. Please allow 48 hours for your order to be processed, once collected it is posted to major cities, please allow 1 - 3 days postage to major capitals and 3-4 day delivery for areas outside the CBD, rural areas may take longer. A $10 flat rate fee applies to all purchases under $150. Free shipping is offered on all domestic orders over $150 and will be applied at checkout.
During Sale and Christmas periods please allow up to 3-5 working days for your order to be processed due to high volume orders and potential shipping delays during holiday periods.
Please be aware that online orders are not processed over the weekends or on VIC public holidays, however you are welcome to collect your item from store should your Allure Accessories boutique have it available.
Packages from our warehouse in Australia will be shipped by Australia post another courier depending on the weight and size of the product.
Yes, you will receive an email once your order ships that contain your tracking information.
This policy applies to all purchases made online at allureaccessories.com.au. Please contact your closest store for more information about our in store returns policy.
FULL PRICED ITEMS
Items that have been purchased at full price or by pre-order are eligible for a refund or credit note when returned to us within fourteen (14) days from your delivery date. Please note, we are unable to refund or credit the cost of shipping.
Items that have been marked down or are purchased during a promotional sale using a coupon code or discount applied at checkout (E.g. Black Friday & Cyber Monday, Flash Sale or VOSN) are eligible for a creditnote. Note, we are unable to refund or credit the cost of shipping. Credit note is valid for twelve (12) months from date of issue. We do not offer refunds, will happily exchange any Sale items purchased online, unless deemed faulty.
FINAL SALE ITEMS
All products marked as Final Sale have a strict no returns, exchanges or refunds policy, unless the item is deemed as faulty.
You can always contact us for any return question at email@example.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.